Chase Credit Card Services

Contact Us

If you have a question about your closed and terminated Chase Canada credit card, please contact us:

By Telephone

Canada and U.S.: 1-888-795-0568 (English and French)

By Mail

JPMorgan Chase Bank, N.A.

Attn: Chase Customer Services - Canada

P.O. Box 17233

Wilmington, DE 19850-7233

Resolving Your Complaint

At Chase Card Services, we value providing great service and will handle your concerns efficiently, professionally and respectfully. Providing outstanding client services is our priority and if you are not satisfied we want to know about it. We encourage you to contact us, either by telephone, mail or fax.

Step 1: Contact our Cardmember Services Staff

If you have a concern, please call our Cardmember Services staff using the contact information in the above Chase Credit Card Services Contact Us Section. If the Cardmember Services staff is not able to resolve your concern, your concern will be referred to a Supervisor.

Step 2: Contact our Executive Office Team

If our Cardmember Services staff or appropriate department Supervisor has not adequately addressed your concern, please contact our Executive Office team at:

- Mail:

Chase Card Services Executive Office
3415 Vision Drive OH4-7120
Columbus, OH 43219

-Fax: 1-847-787-5509

Chase Card Services is committed to maintaining the confidentiality of our customers' personal information. Therefore, we ask that you do not send confidential or personal information such as social insurance number, date of birth, or account number to us via fax.

We will contact you in writing or by phone when we have received your complaint. Once you have made a complaint you can follow up on its status by calling the Customer Service Department.

Step 3: Write to the JPMC Ombudsman Office

If, after speaking with our Cardmember Services staff and our Executive Office team, you feel your concern still remains unresolved, please write to the JPMorgan Chase Ombudsman Office at:

- Mail:

Chase Card Services Executive Office
Attention: Deputy Ombudsman
3415 Vision Drive OH4-7120
Columbus, OH 43219

-Fax: 1-847-787-5509

Step 4: Contact the Ombudsman for Banking Services and Investments

If the JPMC Ombudsman Office is unable to satisfy your concern or if the Executive Office has taken more than 90 days to resolve your complaint, you have the right to contact the Ombudsman for Banking Services and Investments at:

-Mail:
Ombudsman for Banking Services and Investments (OBSI)
401 Bay Street
Suite 1505, P.O. Box 5
Toronto, Ontario M5H 2Y4

-Telephone: 1-888-451-4519
-Fax: 1-888-422-2865
-E-mail: ombudsman@obsi.ca
-Website: http://www.obsi.ca/

Financial Consumer Agency of Canada

The Financial Consumer Agency of Canada (FCAC) supervises all federally regulated financial institutions to ensure they comply with federal consumer protection provisions. It also educates consumers and monitors industry codes of conduct and public commitments designed to protect consumer interests.

For example, we must disclose information about interest rates and service fees and provide you with certain information in your account statement. If you have a complaint about JPMorgan Chase Bank, N.A., you may file a written complaint with the Financial Consumer Agency of Canada at:

-Mail
Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa, ON K1R 1B9

-Web: www.fcac-acfc.gc.ca/eng/

Office of the Privacy Commissioner of Canada

If you have a complaint about possible mishandling of your personal information, you have the right to raise that complaint at any time with the Office of the Privacy Commissioner of Canada.

-Mail:
Notification Officer
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec
K1A 1H3

-Telephone: 1-800-282-1376
-Web: www.priv.gc.ca/

JPMC Office of the Ombudsman

The JPMC Office of the Ombudsman independently reviews and investigates complaints made by customers that remain unresolved after going through the complaint process with Chase. The JPMC Ombudsman acts as an independent mediator and makes recommendations to the customer and/or Chase to achieve a resolution that is fair to both parties.

Annual Reports

2019 Annual Report pdf