Consumer Spending & COVID-19 


Chase Merchant Services conducted a pulse survey in Canada and the US to find out how COVID-19 has impacted their outlook, lifestyle, behaviour and spending patterns; and how we may differ from our neighbours south of the border.

All findings are based on Canadian responses except where we’ve provided American responses as well for comparison.


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Survey conducted by AR&D on behalf of JPMorgan Chase between December 29, 2020 and January 4, 2021. Surveys were conducted in English and French using online panel sample stratified by Gender, Age (Adults 18+), and Province / Census region. Total sample size = 1,201 (601 Canada; 600 U.S.) with a margin of error of +/- 2.8% at 95% confidence level (+/-4% by country).

1: Based on Chase Merchant Services processing data.