Code of Conduct for the Credit and Debit Card Industry in Canada Complaint Handling Form

Chase Merchant Services supports the transparency and choice the Code of Conduct for the Credit and Debit Card Industry in Canada (Code of Conduct) provides to merchants.

If you believe that Chase Merchant Services is not complying with a particular element of the Code of Conduct, please complete the below form, or call us toll free 24 hours a day, 7 days a week at 1.800.265.5158.

Required fields are marked with an asterisk*.

Merchant Information






Service Provider Information

Code of Conduct Complaint Details



By submitting this form, you agree that Chase Merchant Services may contact you to discuss your Code of Conduct escalation.