Keep card readers and point-of-sale equipment clean and disinfected.
- Make sure to disconnect and turn off equipment first.
- Do not use solvents, detergents, or abrasive cleaners.
- Using a lightly damp microfiber cloth (recommended), wipe down equipment.
- After cleaning, the equipment may be disinfected using a suitable alcohol-based wipe or disinfectant applied to a microfiber cloth. A soft cloth dampened with rubbing alcohol (70 percent isopropyl alcohol or disinfectant wipes are recommended), making sure not to drip liquid into any openings.
- Never spray your equipment directly.
- Avoid paper fiber materials like a tissue or a paper towel, as they’re more abrasive and can leave scratches.
- Let them dry completely before use.
Best practices for accepting card-not-present payments.
Take your card reader to another location. If necessary, you can use your card reader at another location to continue accepting payments. If relocating, confirm you have the same network connections you use in your store (Dial-up, Wi-Fi, or LAN/Internet connection). For instructions, select your equipment from the list below.
Collect all customer information, including full card number, expiration date, zip code and CVV (three-digit code on back). Use Address Verification Services (AVS) if prompted. These steps help protect you from card-not-present fraud. Visit Managing Your Account for more best practices.
Be aware that manually entered card transactions are not protected by chip-enabled chargeback protections.
Note: Incremental costs may apply in the case of a card-not-present transaction, in addition to limitations on chargeback protections. Visit Managing Your Account for more best practices and how to prevent and manage chargebacks.
For more information on preparing your business for COVID-19 visit https://pages.paymentsolutions.chase.com/contingency-plan.html
Simple and Reliable Solutions for Your Business
Our clients choose us because they can trust our products and technology. Whether you need to accept payments in your store, online, or on-the-go, we have the right solution, no matter how your customer wants to pay.
Accept Payments in Person
Enhance your customer's experience while accepting credit, debit cards and mobile payments with a debit card and credit card reader.
Accept Payments Online or Over the Phone
Enable online payment processing for the most basic storefronts or for highly integrated e-commerce systems.
Experience You Can Trust:
Chase is one of the leading providers of merchant services for the third consecutive year, with over $1 trillion in annual processing volume.¹ We have been serving the world's largest brands, new e-commerce start-ups, and thousands of small businesses for more than 25 years.
Superior Security and Fraud Protection:
Security and fraud prevention is at the core of our business. Our fraud tools can help your business minimize lost sales and the associated cost of combating fraud.
Customer Service on Your Terms:
When it comes to your business, we know there's no such thing as 9-5. You're always on the clock. That's why our help desk team is available 24/7/365, so that you can find the answers and support you need, on your schedule.
Easy to Use Reporting Tools:
Our proprietary reporting tools offer 24/7 access to your payment processing information.
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the solution that's right for you.
