Unboxing The Canadian Retail Landscape Post-Lockdown
As consumers return to the new normal, what can businesses expect from the Canadian shopper?
E-commerce is here to stay
While in-person shopping will rebound, 25% of Canadians plan to do more online shopping
Categories where online shopping is forecasted to have the largest shares
36% Consumer Electronics
35% Home Office Equipment
29% Sports/Fitness Equipment
Categories where in-store shopping is forecasted to have the largest shares
81% Household Supplies
Did You Know?
95.6% of fraudulent payment transactions are made when the card is not present – like in online transactions¹. Talk to your payment provider about ways you can reduce your risk.
What does it take to bring them back to stores?
In-store only sales and easy returns are key draws that can get your shoppers back in,but good health and safety measures are needed too.
56% In-Store Only Sales
53% No Hassle Returns
46% Limited Occupancy
41% In-Store Coupons
59% find out about new businesses through friends and family.
How They Want To Pay
Expect continued growth for mobile wallet payments. Canadian consumers report making just 5% of retail transactions using mobile wallets. But for Gen Z, mobile wallet use is more than 2x higher (11%) and Millennials aren’t far behind at 7%.
Cash only accounts for
16% of in-store payment
Chase Merchant Services
Canada Consumer Pulse Poll conducted online by AR&D on behalf of Chase
Merchant Services between April 30 and May 16, 2021. Sample size = 600
with a margin of error of +/- 4% at 95% confidence level.
Sample stratified by Gender, Age (Adults 18 and older), and Province.
1. According to Chase's Visa processing data, 2020