Update: A download is required to prevent payment processing issues. Please follow the instructions on this page to install a manual update on your device.
An outdated SSL (secure sockets layer) certificate resulted in unplanned downtime. The devices on this page need to manually install an update using the outlined steps.
If you have a Tetra device (Desk/5000 or Move/5000), check the terminal configuration you have by viewing your terminal display, then use the set of instructions specific to your configuration to download and install the update.
If your terminal display shows:
If you have a Telium terminal (iCT220, iCT250, iWL220 or iWL250), please call our Support Center at 1-800-265-5158 to receive download instructions.
Note: The colour of each device may vary.
Call our automated phone line at 1-800-265-5158 using the phone number on file to obtain a dynamic password. For security reasons, you’ll need to authenticate with your MID, postal code and the last 4 digits of your demand deposit account number.
4. Perform a test transaction to validate the device is working properly
Call our automated phone line at 1-800-265-5158 using the phone number on file to obtain a dynamic password. For security reasons, you’ll need to authenticate with your MID, postal code and the last 4 digits of your demand deposit account number.
4. Perform a test transaction to validate the device is working properly
Call our automated phone line at 1-800-265-5158 using the phone number on file to obtain a dynamic password. For security reasons, you’ll need to authenticate with your MID, postal code and the last 4 digits of your demand deposit account number.
If you do not have a batch to delete, you can proceed to the Download section.
4. Perform a test transaction to validate the device is working properly
We understand how important device uptime is to your business. If you have questions or further concerns, please contact us.
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