Edo Japan serves up a better guest experience with Chase
Whether expanding its franchise network or enhancing daily operations, learn how Edo Japan partnered with Chase to build a better experience for franchisees and guests.
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About
Edo Japan was founded in Calgary, Alberta in 1979 by Reverend Susumu Ikuta with a vision to nourish and support the community. What started as a single restaurant has since grown into an established quick-service restaurant (QSR) brand serving fresh, Japanese-inspired cuisine to communities across Canada.
Today, Edo Japan operates more than 210 franchise locations and serves more than 12 million meals each year. With more than 45 years of success in Canada, the brand continues to evolve and grow testing its concept in select U.S. markets while staying true to the values that have been at its core from the beginning: quality, community, and a great customer experience.
Challenge
As Edo Japan continued to expand its franchise network, the brand needed a payments partner that could support a large-scale transformation while maintaining the speed, reliability, and consistency customers expect from a quick-service restaurant experience. The solution needed to integrate with existing POS technology, minimize disruption to franchise operations, and provide franchisees with a simple, supported transition.
“At Edo Japan, every operational decision is made with our franchisees and guests in mind. Payments are a critical part of the guest experience, but they should never be something our franchisees have to think about.
Chase has been a strong partner, providing a reliable payment platform that allows our franchisees to focus on serving guests, while giving us confidence that every restaurant is supported by a consistent, dependable solution.”
— Nick Norohna, Vice President, Finance & IT, Edo Japan
Customers were told in advance they might be featured in an ad.
How Chase partners with Edo Japan to keep the guest experience moving
Chase enabled Edo Japan to complete a seamless payments transformation across more than 210 quick-service restaurant locations across Canada in approximately two months, with minimal disruption to daily operations. By integrating with Edo Japan’s existing POS infrastructure and supporting a simple self-installation model with video guidance, franchisees were able to transition quickly while staying focused on serving guests.
Chase’s customized approach helped unify payment acceptance across the franchise network, creating a scalable foundation that supports Edo Japan’s continued growth and future innovation.
Edo Japan creates a seamless experience from order to payment
For Edo Japan guests, convenience, speed and consistency are essential parts of every visit. Whether they’re enjoying a teriyaki chicken or sukiyaki beef meal, cooked on Edo Japan’s iconic 450 °F teppan grill and finished with its signature teriyaki sauce, grabbing fresh sushi or sipping on a bubble tea, Chase helps make the checkout fast, simple and reliable.
With a dependable payment platform supporting its restaurant network, Edo Japan’s teams can spend less time managing payment technology and more time delivering the welcoming hospitality and community experience that has defined the brand for more than 45 years.
