Desk/5000: Process a return
Returns can be common depending on your business type. Learn how to process a return on a transaction from a previous day.
Process a return
- From the Home Screen with the Chase logo, press the green [Enter] key to access the Main Menu.
- From the Main Menu, press the Return icon.
- Enter Manager ID and password then press the green [Enter] key to confirm.
- Key in the return amount then press the green [Enter] key to confirm.
Note: Terminal screen may display the “Pass Terminal to Customer” prompt.
- Tap, insert, swipe or key in the card information manually.
- Terminal connects to host. No action needed.
- Refund confirmation is then displayed on the screen.
- Press the green [Enter] key to continue.
Note: Terminal screen may display the “Pass Terminal to Merchant” prompt.
- Terminal prints receipt.
More helpful resources
Basic Functions
Common transactions to help you start processing right away.
Settings
Set up your card reader and tailor your device to your personal preference.
Troubleshooting
Most terminal issues are temporary and can be resolved in few easy steps. Learn how to troubleshoot common terminal issues by following our step-by-step guides.
We’re here to help!
For questions about your terminal, contact our customer support team at 1.800.265.5158.