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Resources on demand

 

Get quick and easy help with passwords, account management, video tutorials and the automated phone system.

Account and device management are a click or call away

 

Explore all of the resources available to you.

 

Get your temporary use passcode

 

Call the automated phone system to obtain your dynamic password for initial device setup.

Need help with passwords? See below.

 

Access all of your reporting tools online

 

Sign up or log in to Resource Online to view your statements, see disputes and manage your merchant services account.

Want to see what you can do? See below.

 

Watch step-by-step device video tutorials

 

From setting up passwords to settling your batch, we have easy how-to videos for you:

Resource Online features

 

See what you can access with Resource Online

Type Devices Password Functions Requirements
Android device password 350000
  • Set up Wi-Fi
  • Change date and time
  • Change device wallpaper

N/A

Temporary use passcode (also called dynamic password) Different every time
  • Initial manager/clerk password setup
  • Manager forgot username or password

Call 1-800-265-5158 to obtain

Manager password Created by the account admin
  • Create and delete Clerk credentials
  • Refunds
  • Voids
  • All settings

Minimum 8 characters with 1 uppercase, 1 lowercase and 1 special character included

Clerk password Created by the manager for employee access
  • Certain settings:
    • Add tip and tax
    • Customize receipts
    • Adjust device timeouts

Minimum 8 characters with 1 uppercase, 1 lowercase and 1 special character included

Things to know before you call the automated phone system

 

Make sure you have the following information ready to provide. Without these details, we won’t be able to authenticate your account.

  • Authorized phone number: Make sure you’re calling from the phone number officially associated with your account.
  • Merchant ID (MID): Your merchant ID is not your company ID. You can find this number in your welcome letter/email or your monthly Chase statements.
  • Deposit account number: Depending on what you’re calling for, you may need your demand deposit account (DDA) number.

Need help? Call 1-800-265-5158 

 

Here’s what you can do with the automated phone system.

 

Manage sales activity

 

Check transactions, batches and funding by pressing Option 2.

 

Get the reporting you need

 

Request monthly and tax statements by pressing Option 4, then 1.

 

Obtain your temporary passcode

 

Get your dynamic password for your terminal by pressing Option 3, then 1.

 

Find technical support

 

Get help with your device by pressing Option 3.

Didn’t find what you need?

 

Contact us or explore our website for more help.