Chase Wireless Terminal™: Process a return
If your batch has already settled you will need to process a return to refund a customer. Learn how to easily perform this.
Process a return
- From the Main Menu, select “Refund”.
- Enter in your Manager username and password and select “Confirm”.
- Enter amount of refund and select “Confirm”.
- Customer can tap, insert, swipe or key-in their card.
- Terminal will authorize transaction then display approval screen. On the approval screen, terminal will display the approval code and the option to print the receipt or view the receipt. Select “Print receipt” to print a copy.
- Terminal will prompt “Tear receipt and continue”, select “Ok” to print customer copy.
More helpful resources
Basic Functions
Common transactions to help you start processing right away.
Settings
Set up your card reader and tailor your device to your personal preference.
- Add manager/clerk credentials
- Adjust brightness and set dark mode
- Adjust screen and power-saver timeout
- Change auto settlement time
- Change date and time
- Change header or footer
- Change receipt report font size
- EMV download
- Enable tax and set tax percent
- Enabling tip without tip guides
- Enabling tip with tip guides
- Setting up the Wi-Fi
- Set up language
We’re here to help!
For questions about your terminal, contact our customer support team at 1.800.265.5158.