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Move/5000: Process a return

 

Returns can be common depending on your business type. Learn how to process a return on a transaction from a previous day.

 

 

Process a return

  1. From the Home Screen with the Chase logo, press the green [Enter] key to access the Main Menu.

  2. From the Main Menu, press the Return icon.

  3. Enter Manager ID and password then press the green [Enter] key to confirm.

  4. Key in the return amount then press the green [Enter] key to confirm.
    Note: Terminal screen may display the “Pass Terminal to Customer” prompt.

  5. Tap, insert, swipe or key in the card information manually.

  6. Press the green [Enter] key to continue.

  7. Terminal connects to host. No action needed.

  8. Refund confirmation is then displayed on the screen.
    Note: Terminal screen may display the “Pass Terminal to Merchant” prompt.

  9. Terminal prints receipt.

More helpful resources

 

Basic Functions

Common transactions to help you start processing right away.

 

Settings

Set up your card reader and tailor your device to your personal preference.

 

Troubleshooting

Learn how to quickly address simple issues/ errors.

More Move/5000 help
24/7 self-service support

 

 

We’re here to help!

 

For questions about your terminal, contact our customer support team at 1.800.265.5158.